Shipping Policy

Please review the following information regarding Castle Heart Iron Doors shipping policies and procedures. At Castle Heart Iron Doors, we do our best to ensure a smooth and seamless process every step of the way, from ordering to delivery. If any of your questions remain unanswered, contact a Castle Heart Iron Doors representative and we will be more than happy to help you in any way that we can.

Truck Deliveries: Castle Heart Iron Doors has predetermined shipping rates with our carriers.  Those rates are documented and paid for by you, the customer, during the check-out process. Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping carrier that Castle Heart Iron Doors elects to use for the shipment will contact the customer directly in order to schedule the delivery.  For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Castle Heart Iron Doors.  You may request tracking information anytime by emailing info@castleheartirondoors.com.  Please expect a 3-5 week delivery time from time of order to delivery to your home or business.  Included in that delivery time, you can expect a transit time of three to nine business days when your product is being shipped via truck delivery. This approximate transit time is based on the location and conditions of the delivery. Additionally, Normal delivery hours for large item shipping are from 8 am to 5 pm local time for your scheduling purposes.

Residential deliveries are typically lift-gate curbside deliveries. The product will be delivered to the curb of the residential property, where it will be lowered to the ground with a lift gate. It is the customer's responsibility to have enough assistance to disassemble the crate and take the product to the designated area. Please note that this is a physical job for more than two people in good physical shape.  We recommend having two roller dollies to move the uncrated door slab.

Business/commercial deliveries may not have a lift gate. All products will be delivered curbside, or to a loading dock. If a loading dock is not available, a fork lift is required. Please keep in mind that the products being delivered will not be unpacked, set up, or placed in a particular area within your home or business. Please expect a 3-5 week delivery time from time of order to delivery to your home or business.  Included in that delivery time, you can expect a transit time of three to nine business days when your product is being shipped via truck delivery. This approximate transit time is based on the location and conditions of the delivery. Additionally, Normal delivery hours for large item shipping are from 8 am to 5 pm local time for scheduling purposes.

It is important to note that the customer does not have to pay any amount to the delivery personnel at the time of delivery or at any other time. Castle Heart Iron Doors is responsible for making direct payments to the shipping and delivery vendors. Any and all payments made by the customer to the carrier company or its representatives, for any additional or existing services, will be at the customer’s sole discretion and cost. You agree that Castle Heart Iron Doors Iron Doors will not refund such payments under any circumstances.

Will Call Service: "Will Call" service is available at the Castle Heart Iron Doors facility located at:

108 E Hill Street, Keller, TX 76248

Please make sure to contact us to confirm your order and ensure that it is ready for pick up prior to arriving to the will call facility.  

Shipping Destinations: We ship to any residential or commercial address within the United States. Any modifications made to the delivery date or address must be received in writing and called in to the Castle Heart Iron Doors Iron Door’s office within three hours of placing your order. All of our doors are shipped safely in a secure pallet system, specifically designed to protect your products. 

Processing Times: Orders are processed and shipped Monday through Friday. Castle Heart Iron Doors Iron Doors ships from Texas. Your order is thoroughly reviewed by the Castle Heart Iron Doors Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to the Castle Heart Iron Doors warehouse for shipment. Please note, credit card processing will take place at the time of order and can take up to three business days (depending on the accuracy of the information given to us by the customer).  Please expect a 3-5 week delivery time from time of order to delivery to your home or business.  This means that you will have a delay of approximately 3-5 weeks from the time your credit card is process to the day in which you receive the product. 

Time for Delivery: Total time is based on the amount of time to get payment authorization, order processing, palletizing, and the transit time from the carrier. You can check the status of your order at any time by calling a Castle Heart Iron Doors representative or sending us an e-mailing with your questions at info@castleheartirondoors.com. 

Inspection and Claims: Castle Heart Iron Doors takes extra precaution to inspect each product prior to shipment. We take the extra step to make sure to carefully package the product(s) with protective materials in order to avoid any possible damages during delivery. Castle Heart Iron Doors is not liable for any damages that occur during, upon, or after delivery.  

Visible Damage(s): The consignee should inspect the freight for damage(s) and record any obvious damage to the crate upon delivery. Under NMFC rules, the consignee does not have the right to open and inspect the shipping containers prior to signing for the freight. If the condition of the shipping package is such that there is good reason to suspect major damage, please DO NOT open the freight package and refuse the shipment. Contact Castle Heart Iron Doors Customer Service immediately and report refusal. Please note, by refusing the shipment, you will most likely wait anywhere from 3-5 weeks to receive resolution. If minimal damage is presented on the package, the consignee MUST notify the carrier and Castle Heart Iron Doors of all the details of the damage (i.e. torn packaging material, black mark on the container, etc.) and provide photos of the damage within 24 hours of delivery.  All instructions are noted on the Delivery Release Form posted on our website www.CastleHeartIronDoors.com.

Concealed Damage(s):  When damage is discovered after delivery, it should be reported to the Castle Heart Iron Doors Customer Service immediately. Once contact has been made, consignee will file claim with carrier.  Castle Heart Iron Doors will provide this information. The carrier may complete an inspection. Please hold the freight and shipping container until resolution is given.  All instructions are noted on the Delivery Release Form posted on our website www.CastleHeartIronDoors.com.

*IMPORTANT: For both visible and concealed damages, consignee must report any damage marks on container to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim.  The carrier and Castle Heart Iron Doors are not responsible for any un-reported claim.

Shipping Disclaimers: Castle Heart Iron Doors assumes no responsibility or liability for damage(s) to the product and/or personal injury to an individual or any other issue that may arise from the delivery process. 

IF THE DELIVERY ADDRESS IS INACCESSIBLE OR INVALID, CUSTOMER AGREES TO PAY THE PURCHASE ORDER AMOUNT AND THE ADDITIONAL DELIVERY CHARGES. WE STRONGLY ADVISE AGAINST PICKING UP THE ORDER FROM THE FREIGHT COMPANY`S TERMINAL OR ANY LOCATION OTHER THAN THE DELIVERY ADDRESS, SINCE CASTLE HEART IRON DOORS WILL NOT BE LIABLE FOR ANY DAMAGES. 

CASTLE HEART IRON DOORS IS NOT LIABLE FOR DAMAGES OTHER THAN THOSE MENTIONED ON THE FREIGHT COMPANY`S DELIVERY RECEIPT.

Inquiries: If you have a question concerning our Shipping Policy please e-mail us at info@Castleheartirondoors.com

We will investigate your question, respond to your inquiry and attempt to resolve any concern regarding your shipping question. 

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