Cancellation and Return Policies

Orders can be cancelled within 24 hours of the order date with no restocking fee.  Orders will have a typical delivery lead time of 3-5 weeks from order date to the arrival at the customer’s location.  Orders that are past the 24 hour cancellation time are considered customer specific orders and thus no refunds will authorized by Castle Heart Iron Doors.  Returns for damaged products shall be authorized by Castle Heart Iron Doors using the Terms of Service, Shipping Policies and Delivery Release Forms on the website  If an order exceeds the 5 week delivery time the customer will have the option to cancel the order on the 36th day from order date and before it is shipped minus a 25% restocking fee.  No returns will be authorized as a result of shortage of ancillary piece parts.  Piece parts that are shorted will be expedited to the customer as requested.  

Please email for any questions about our cancellation and return policies.

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